Home » Despatching Sales Orders

Despatching Sales Orders


On our subscription levels that support tracking inventory, you can control stock depletion from stock locations using the ‘despatch’ function.  When you click the despatch button, the inventory is taken out of stock.

In this document:

Despatching Sales Orders

On our subscription levels that support tracking inventory, you can control stock depletion from stock locations using the ‘despatch’ function.  When you click the despatch button, the inventory is taken out of stock.   On our multi-location subscriptions, you have the ability to select the location to remove the inventory from.  On these subscriptions you also have the ability to create separate partial despatches from the same sales order.

  • Entire Despatch:  (Available on all subscriptions)  This is the standard despatch to record the removal of the relevant stock from inventory and record the Sales Order has having been fulfilled.
  • Partial Despatch:   (Available on multi-location subscriptions).  This is useful when the order is being fulfilled from stock at separate locations or when the order is being despatched in two or more parts, slightly separated in time, (but close enough that you are comfortable billing as a single transaction).

Entire Despatch

To despatch an entire sales order, simply click the ‘Despatch’ button at the top of the screen (and not the drop down menu icon alongside it).   This will take the inventory listed on the sales order out of stock and record the ‘Sales Order’ as having been ‘despatched’.


On the multi-location subscriptions,  when you click the ‘Despatch’ button you will be prompted to select the relevant location.   (If you need to add new locations to this drop down menu, do this at  ‘Stock Locations’ on the ‘Orders and Inventory’ tab.)


The location will now be recorded on the Sales Order.



Partial Despatch

If on a multi-location subscription, you can create a partial despatch by selecting ‘Pick for Despatch’  from the Despatch drop down menu.   As noted above this is useful when stock on a single sales order  is being despatched from different locations or on slightly different dates.


Click on the line in the ‘Items’ section that you wish to amend to put it into edit mode.   Record the quantity being despatched in the ‘Quantity Filled’ text box.



Select the location from the ‘Despatched From Location’ drop down menu at the top of the screen.




You will see that you now have the option to ‘Save’, ‘Cancel’, ‘Update’ or ‘Update and Finalise’.  The ‘Cancel’ button simply cancels the despatch.  The difference between the other options is explained briefly below.



Click ‘Save’,  to save the record of the partial despatch you have just created.  The Sales Order will now have a link to those partial Despatch Details and show the location from which the despatch is being made.  The stock will not yet be removed from inventory at this location.



To complete the partial despatch and remove the stock from inventory at the Despatch location, click ‘Update’ instead of, or after ‘Save’.  The Despatch Notes on the Sales Order will then record the transaction as ‘DESPATCHED’ rather than ‘PENDING’.

For example, if I made a further partial despatch on the above Sales Order, this time from location WH, and clicked ‘Update’ instead of ‘Save’, the stock in that updated partial despatch would be removed from inventory at location WH.  The Sales Order would reflect the two despatches as follows:


You can click on the ‘Pending’ despatch link and ‘Update’ it at any time.

Update and Finalise

The ‘Update and Finalise’ button is for when the despatch you are making completes the Sales Order.  If you click this when items remain to be despatched, you will receive a warning similar to the one below:


Once finalised you will not be able to edit or delete the despatch.

Completing Order After Partial Despatch

You may fulfill the balance of the order in one despatch by either, following the ‘Entire Despatch’ instructions above, or creating another ‘Partial Despatch’ of the balance of the sales order.

To make a further partial despatch simply repeat the ‘Partial Despatch’ process detailed above.

Despatching Sales Orders in Bulk

You may need to wait between writing out a sales order and having it be picked up by the courier or customer at a later time. This can lead to needing to despatch a large amount of orders at once. You can do this on the Sales Order list.

For example, you may have a carrier that shows up and takes all their orders at the end of the day. You can use the “Advanced Search” feature on the Sales Order list to filter all orders with that carrier:

Simply click on “advanced search”, then in the first column, pick “Carrier”, in the second column, pick “equals” and in the last column, type the name of the carrier e.g. “FedEx”.

Finally, press the “Advanced Search” button underneath to filter the list:



Now you can check the box next to “Order Num” to select all the orders, and then press “despatch”:



Reversing a Despatch

Sometimes you may need to reverse or “undo” a despatch.  For example, you may have mistakenly identified the product as being despatched from the “Warehouse” when you really meant to despatch it from  “A1 Logistics”.  This is easily remedied.  First select the relevant transaction from the Sales Order list by clicking ‘View’.  In the ‘Actions” drop down menu select ‘Open Order for Editing’ to allow you to edit the order and associated movements.


Now go to the Despatch Record you want to reverse by clicking on the relevant despatch in the ‘Despatch Notes’ section at the top of the Sales Order.


Next, click the  ‘Reverse’ button towards the top of the page.


This will create a new despatch with negative quantities, which will reverse the original despatch and reinstate the products despatched into inventory.


Click  ‘Update’ to finalize this ‘reverse’ despatch.

Once you have done this, simply create a new correct despatch from the original Sales Order using the correct location. Depending on how complicated your original despatch was, it may be quicker, to copy the original despatch and edit the new copy.

 Order Movements

To get a quick understanding of the status of a particular Sales Order and its despatches, simply expand the ‘Order Movements’ area at the end of the Sales Order.  Here you will find a summary of despatches and pending despatches that relate to that particular order.

You can choose to group this information by item, location, despatch number or choose a custom grouping, such as “Is Despatch Updated” from the drop-down list.