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Shopify is a complete e-commerce solution that allows you to set up an online store to sell your goods.  It lets you organize your products, customize your storefront, accept credit card payments, track and respond to orders – all with a few clicks of the mouse.

Vinsight integrates with Shopify enabling you to track and analyse your Shopify data within Vinsight. Shopify orders automatically generate a Sales Order in Vinsight and automatically deplete Vinsight inventory.

In this document:

Integrating with Vinsight

Go to Add-ons in the Settings > Setup area.  Click the ‘Setup’ Button next to the Shopify logo.


Connecting to Shopify

Follow the steps here: https://docs.vinsight.net/shopify/connecting-to-shopify to connect to Shopify, then return to this article to configure your other settings.

Importing Sales from Shopify to Vinsight

How to Fulfill Orders

Here you can specify how you want Vinsight to treat the orders imported from Shopify.

Automatic Despatch:  Choose this option if you want Vinsight to automatically create a despatch note, deplete the relevant stock and close the order.

Close no movements:  Choose this option if you simply want a record of the sale(s) in Vinsight but do not want to despatch the order from Vinsight stock.

Leave open:  With this option, the orders will be brought into Vinsight as open orders.  You can then manually despatch them as required.

Default Stock Location Code

This is an optional setting that will fill in the Stock Location Code on an incoming order.   However, this field is required if you have selected ‘Automatic Despatch’ above, as it determines which Stock Location Vinsight draws inventory down from when Shopify orders are fulfilled.


Any categories added here will be automatically applied to new Shopify orders.   If your Shopify site has been directly connected to Xero and you want to stop the Shopify orders in Vinsight from posting to Xero, you should add  xero:ignore as a category here.

Default Customer:

When we have to create a new customer from importing an order from Shopify, the new customer will have the same attributes (such as categories or Revenue Ledgers) as this selected customer.

Keep Contacts Updated:

When this option is turned on, Vinsight will update it’s own contact records with any changes to Customer information found in Shopify, when they place an order.

Zero Rated Tax Rate:

This is the rate that will be applied if we have to pick a Zero rated tax rate for things like rounding e.g.  Zero, GST-Free, GST-Exempt.

Match Stock Items (optional):

Next you may want to ‘Match’ your Vinsight stock items to those in Shopify.  If you want to skip this step you can, Vinsight will always prompt you on an order to match individual items as you sell them if it does not know about them already.

Click the ‘Match Stock Items’ button.   This will take you to a list that shows your Shopify Stock Items on the left and potential Vinsight Stock Item Matches on the right.

Your ‘Shopify’ sales will now be included in your Vinsight reporting and inventory tracking.

Optional – Match existing Products from Shopify to Vinsight

You may want to ‘Match’ your Vinsight stock items to those in Shopify in advance. However this is not necessary to get started, as matches can also be done later on, when orders are flowing through from Shopify to Vinsight.

Click the ‘Match Stock Items’ button.   This will take you to a list that shows your Shopify Stock Items on the left and potential Vinsight Stock Item Matches on the right.


To Match to a Vinsight stock item click on the ‘Match’ tab and select the Vinsight Stock Item from the drop down list, then click ‘OK’.


If a matching Vinsight Stock Item does not yet exist click the ‘Create’ tab, select the Unit of Measure from the options provided (or select a new unit of measure by clicking ‘Extra settings’) and  create a new Vinsight Stock Item from this page.

Matching products as orders come in

If Shopify sends Vinsight an order with unmatched products on it, Vinsight will still import the order and you will see a new tab appear in your Sales Orders list, “Unmatched”:

From this tab, you can open the Sales Order up and you will see some of the line items show with a new button “Match Stock Item”. Clicking this button will start the matching process for the incoming Shopify product. Once a product has been matched, all other unmatched orders with the same incoming product will automatically be updated too, and the match will be remembered for next time so you only have to do this once per unique product.


To be immediately notified of failed imports, put your email address into the ‘Email Failed Attempts’ text field.

This will enable you to quickly identify (and hopefully rectify) any issues with the imports.

You will also be able to view Recent Activity in the Shopify Configuration.  In the following image, the Recent Activity Log indicates that an attempted import failed as the Shopify stock item “19PTCH’  was not matched to a Stock Item in Vinsight, and provides a link to where you will need to go to fix this issue.

This log will help you identify any issues you are having with your Shopify imports.

Taxes not coming through as expected:

Vinsight only replicates the sales taxes that Shopify is using. If you do not have your sales tax like GST, VAT or HST setup in Shopify then you must go and fix that first:

Shopify Warning Email

Whenever you receive this “WARNING” text it means that in Vinsight the order is already closed and there might be a new change to the Shopify order (might be a payment, address change) and the order in our system cannot update.

You can turn off these warnings in Settings > Setup > Add-ons > Shopify

Uncheck the checkbox for “Send email for warnings about Updates after Order is Close”.