Do I have to sign a contract?
No. When you sign up for Vinsight, there is no setup fee and your only commitment is for the currently billing period which is usually a month. So generally: NO setup fee and NO commitment beyond the current month. For further information see Terms and Conditions.
However, we do offer a version of Vinsight that can be hosted on your servers, and there is an implementation fee and a minimum yearly commitment. Please ask us about this option if you are interested.
Can I change my subscription level?
Yes. You can change your subscription level at any time by going to Vinsight Subscription in the Settings > Setup area and editing the Subscription Type. Monthly charges will be pro-rated to reflect the change. See Changing Your Subscription for more information.
Can I add more users?
Yes. Additional users can be added at any time from the Users page in the Settings >Setup area. For more information see Adding Users. Your subscription may contain a certain number of users already. However you can purchase extra ones. The pricing for this depends on which subscription you are on and can be found on the ‘Vinsight Subscription‘ of the ‘System’ tab.
How can I get my accountant to help me?
If you have an in-house accountant you would simply add them as a user. However if you are using external accountants to help you month to month, you should suggest that they join our partner program. As members of our partner program, you can give them access your account at no cost to you and no cost to them. See Partner Program for more information.
Do I have to have an item for every pack size?
Not generally. When the pack sizes are simply different quantities of base product, then you only need one stock item. For example, if the smallest indivisible unit is a 750 ml bottle, but you sell these in 12 x 750mls cases, then you only need one stock item but have different conversion rates set up under this item (Stock Item conversion rates) and a price for each combination (Stock Item Sales and Purchases) .
The exception to this would be where the smallest indivisible unit is not substitutable. For example, your customer wouldn’t expect that two 375ml bottles would be an acceptable substitute for one 750ml bottle. Therefore you would want to create a stock item to represent the 375ml bottle (and pack size variants) and another one for the 750 ml bottle (and pack size variants).
See also Stock Items.
What’s the difference between standard cost and purchase price?
Standard Cost (found in the ‘Costing’ area of a Stock Item) is the cost per unit of stock item. When you use some of the item in a vessel or harvest, this cost is used to work out what cost to attribute to that wine or fruit. For example if the standard cost of a kilogram of sulphur dioxide is $20 and you add 1 gram to a vessel, the wine in that vessel gets attributed with $0.02 as the cost of the added sulphur dioxide.
The ‘purchase price’ (found in the ‘Sales and Purchases’ area of a Stock Item) and used in purchase orders for that stock item, helps you maintain inventory levels and is a reference for when prices change. Changes in the ‘purchase price’ will not automatically update the ‘standard cost’ for a stock item, but you should use such changes as a guide to review your item’s ‘standard cost’. For more information see Stock Items and Setting Standard Costs.